Privacy Policy

Last Updated: June 2026

1. Introduction

Riviera Partners Realty ("we," "our," or "us") operates this landing page dedicated to Casa Roka, a family estate located above the Pacific in Puerto Vallarta / Punta de Mita, Mexico. We are committed to protecting the personal information you share with us when you visit this page or submit an inquiry.

This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and what rights you have regarding your data. By using this page or submitting a contact form, you agree to the practices described below.

2. Information We Collect

We collect information in the following ways:

a) Information You Provide Directly

When you complete our inquiry or contact form, we collect:

  • Full name
  • Email address
  • Phone number (optional)
  • Type of property interest (purchase, rental, general information, or other)
  • Any additional message or notes you choose to include

b) Information Collected Automatically

When you visit this page, we and our service providers may automatically collect:

  • IP address and approximate geographic location
  • Browser type, version, and operating system
  • Pages viewed and time spent on the page
  • Referring URLs and navigation paths
  • Device identifiers and screen resolution

This information is collected through cookies, web beacons, and similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiry about Casa Roka
  • To schedule property viewings, virtual tours, or calls with our agents
  • To send you the property profile PDF and supporting materials you request
  • To provide you with updates about this property or comparable listings (with your consent)
  • To improve the performance and content of this landing page
  • To comply with applicable legal obligations in Mexico and other jurisdictions

We will not use your information for any purpose materially different from those listed above without first obtaining your consent.

4. Legal Basis for Processing (GDPR & LFPDPPP)

Depending on your location, we rely on one or more of the following legal bases to process your personal data:

  • Consent: When you voluntarily submit an inquiry form or opt in to communications.
  • Legitimate Interests: To respond to genuine real estate inquiries and to improve our services, where these interests are not overridden by your rights.
  • Contractual Necessity: When processing is required to take pre-contractual steps at your request (e.g., preparing property information for a potential purchase).
  • Legal Obligation: When we are required by law to process or retain certain information.

For users located in Mexico, we comply with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its regulations.

5. Cookies and Tracking Technologies

This landing page uses cookies and similar technologies to enhance your experience and analyze traffic. Cookies used may include:

  • Essential cookies: Required for the page to function correctly.
  • Analytics cookies: Used to understand how visitors interact with the page (e.g., Google Analytics).
  • Marketing cookies: Used to measure the effectiveness of advertising campaigns, if applicable.

You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of this page. Where required by law, we will request your consent before placing non-essential cookies.

6. Sharing of Your Information

We do not sell, rent, or trade your personal information. We may share your data only with:

  • Our licensed real estate agents and team members who handle your inquiry directly.
  • Owners or representatives of the Casa Roka property, to the extent necessary to facilitate a viewing or transaction.
  • Service providers who support our operations (e.g., CRM platforms, email delivery, analytics), under strict data processing agreements.
  • Legal or regulatory authorities, when required by applicable law, court order, or to protect our legal rights.

Any third parties with whom we share data are contractually required to protect it and use it only for the specified purpose.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by Mexican or applicable international law. Specifically:

  • Inquiry data: Retained for up to 3 years from the date of your last interaction, unless a transaction is initiated, in which case retention follows applicable real estate law.
  • Analytics data: Aggregated or anonymized data may be retained indefinitely.

After the applicable retention period, your data will be securely deleted or anonymized.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction (Rectification): Request that inaccurate or incomplete data be corrected.
  • Deletion (Erasure): Request the deletion of your personal data, subject to legal retention requirements.
  • Opposition: Object to certain types of processing, including marketing communications.
  • Portability: Receive your data in a structured, machine-readable format.
  • Withdrawal of Consent: Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at the details provided in Section 11. We will respond within the timeframe required by applicable law (generally 20 business days under LFPDPPP, or 30 calendar days under GDPR).

9. International Data Transfers

Your information may be processed or stored in countries outside of Mexico, including the United States, where our service providers may be located. In such cases, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms recognized under applicable privacy law.

10. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews.

However, no method of transmission over the internet is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

11. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal data, please contact us:

Riviera Partners Realty Av. de las Redes s/n, Punta de Mita Bahía de Banderas, Nayarit, C.P. 63734, México

Email: info@rivierapartnersrealty.com Phone: +52 329 291.5442 | +52 329 291.5402 Website: https://casarokapm.com

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the features of this landing page. When we make material changes, we will update the "Last Updated" date at the top of this document. We encourage you to review this policy periodically.

Your continued use of this page or submission of an inquiry after any changes constitutes your acceptance of the updated policy.